Just a real quick update for everyone who is currently having issues with their Switch 2 Pre-Order through Walmart.
Walmart seems to be charging customers around 11:30 PM (your local time), and many credit and debit cards are instantly rejecting the charge as fraud. Walmart will issue an email letting you know you need to update your payment method, or else you will lose your Switch 2.
So, this is how you fix it!
Related: Walmart Re-Adding Cancelled Switch 2 Orders For Some Users
Step 1: Contact your Bank or Credit Card Company ASAP
Many Credit Cards and Banks allow you to use apps or text messages to approve possible fraud charges. Simply follow your own procedure, and get things cleared up. If the issue is not fixed on the bank or credit card's end, then you will lose your pre-order.
Step 2: Remove Your Card and Re-Add It to Walmart
Once you have fixed the issue on your end, the next thing we recommend you do is remove your card from your Walmart account and re-add it. In my personal case I am a Walmart + member, so I had to add a second debit card to my account, just so I could remove my primary payment method. Once I did this I simply went back into my account, clicked add "new" payment, and re-entered my original card.
Step 3: Update Your Payment Method On Your Switch 2 Order
The final step is to open up your Switch 2 pre-order, click Edit Payment Methods (they allow you to only do this once), and select your freshly added card. The moment you do this you will be charged, and your order will be secured.
If you do not follow Step 2 and Step 3, a Walmart customer service rep stated that they will attempt to charge your card again once the Switch 2 is about to ship out. So those of you who simply fix your card, in theory, should be safe, but following the above steps will result in you being charged right now. It is up to you if you want to take the risk or not, but we just wanted to give everyone a heads up before it is too late.
Additionally, if your order as a Truck icon next to it, it means the order will be shipped to you from a distribution center. If your order has a Bag icon, then it will be delivered via your local Walmart.
Related: Our Recommended Switch Games to Play on the Switch 2
Why Does Walmart Have a Temporary Hold and Not a Full Payment?
Please note that all charges when using Walmart.com will be a Temporary Hold before becoming a Final Payment. This is not a Switch 2 Pre-Order deal, and is completely standard for all orders set for delivery.
When making an order, a Temporary Hold will be charged to your Bank or Credit Card, and it will remain "temporary" until some time after your order is delivered. This can take hours, or even days for it to switch over to a "final payment." When this does happen, Walmart will keep the majority of the hold amount, and will refund any extra they might've initially charged.
For example, if an order is $140, Walmart may put an initial hold of $150 instead (to cover any additional expenses that may arise based on your location and local store pricing/tax differences). Once the order is delivered, and the payment is switched over to a final payment, they would refund the $10 difference they originally took out.
This applies to both pre-orders and standard Walmart delivery orders, and applies to the Switch 2 as well.
In short, if your payment states it is only a Temporary Hold, do not fear as this is 100% normal.
Why did Walmart Charge Me Twice!?
Some customers are reporting a second temporary hold is being placed when the console ships. If this is the case, your credit card or bank will have two holds placed. The first hold will be canceled and credited back to you typically within a week or two, while the second hold will be used for your purchase. To avoid issues, ensure you have the funds available for the second hold! Do not cancel the first hold, as this may cancel your Switch 2 order; wait for the hold to expire.
Unfortunately this seems to be an issue with Walmart's pre-order system. The first hold may also be canceled once the Switch 2 is delivered, so customers may not need to wait too long for their "refund." We will know more on this tomorrow once the Switch 2 is released, and we will revised this article once we know more.
IT WORKED
ReplyDeleteThese steps work and you're an effing hero! You should edit the article to note that Walmart customer support will tell you that there's nothing wrong with your order - I contacted them twice prior to contacting my credit card company and both times I was told that there were no issues with the order, yet I still continued to receive emails from Walmart telling me that there's an issue with my payment. I contacted the credit card company and they confirm that my account had no issues, so I went ahead and removed/re-added the card on Walmart.com, updated the payment method on my order and voila - I was immediately charged in full. Thanks again!
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